Shop Terms

Last updated: August 2026

These terms apply when you purchase products from Experience Works Limited through this website. We are a New Zealand business operating in trade and based in Auckland, New Zealand.

Orders & Payment

All prices are in New Zealand dollars (NZD). Any applicable delivery charges will be shown before you complete your purchase.

Payment is required at checkout. Your order is confirmed once payment has been successfully processed.

If we are unable to fulfil your order, we will contact you and provide a full refund.

Shipping & Delivery

Orders will be sent to the delivery address provided at checkout. Please make sure your details are correct before placing your order.

Estimated delivery timeframes are a guide. We will arrange delivery within the timeframe stated on our website or, where no timeframe is stated, within a reasonable time.

Returns & Change of Mind

We do not offer refunds or exchanges simply because you have changed your mind, unless we agree otherwise.

This does not affect your rights under the Consumer Guarantees Act 1993.

Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, incorrect or does not match its description, please contact us at hello@experienceworks.co.nz as soon as reasonably possible.

We will meet our obligations under the Consumer Guarantees Act 1993, which may include providing a repair, replacement or refund as appropriate.

Consumer Rights

Nothing in these terms limits or excludes any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other rights that cannot legally be excluded.

Contact

Questions about an order? Contact:

Experience Works Limited
hello@experienceworks.co.nz
Auckland, New Zealand